Remote services delivery improves customer service and reduces service delivery costs |
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The ComView family of products allows you to deliver services to wide range of different equipment such as PBXs, voicemail systems, application-specific servers, firewalls, routers, and other appliances in voice and data centers. Remote delivery of services significantly reduces the service delivery time and associated site-traveling costs while greatly improving customer service. Installing a ComView product at each remote equipment site lets you securely access the remote equipment and deliver services from a central point through either a dial-up modem connection or IP-networking connectivity via the Internet or Intranet. Services may include, but not limited to, equipment software patch update, equipment reconfiguration, backup, system logs/data retrieval & analysis, pro-active alarm event monitoring & reporting, and administrative tasks associated with equipment maintenance and support. |
| Multi-vendor support normalizes service delivery and improves operational efficiency |
| ComView products are able to support a wide range of equipment from a wide range of vendors/manufacturers in a heterogeneous network environment. ComView achieves this by mediating the various types of equipment while providing your NOC a consistent interface. With this powerful capability, you can readily manage a variety of equipment, including legacy systems - efficiently and cost effectively. |
| Scalability optimizes cost/profit ratio in service delivery |
ComView family of products are designed to accommodate varying site complexity and varying service level agreements. You can easily select a ComView product to match your specific site requirements, allowing you to optimize your site cost/profit ratio. |
| Standards-based implementation protects your investment |
| ComView family of products utilize an industry-standard UNIX operating system on which suites of equipment management applications are developed. By using industry standards in networking, network security protocols, and best engineering practices in product implementation, ComView products can readily inter-operate in your network environment while their functions can be easily maintained and enhanced to protect your investment for years to come. |
| High availability & low maintenance reduces your operational costs |
| ComView’s unique hardware and software implementation allows it to regularly diagnose its own internal resources for reportable conditions, perform network access maintenance, and self recover in case of any externally induced system errors. Once interactively configured, or for high volume roll out configured by a downloadable configuration text file, ComView products are ready for remote, light-out, 24x7 operations. |
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